Refund Policy
Camp Hanover offers a no-hassle, 100% full refund of summer camp fees. Scheduling your summer activities can be stressful enough without having to worry about how unforeseen circumstances could impact your finances and your carefully planned calendar. If summer camp is not able to happen as planned, if you need to switch to another camp session or cancel your registration before a session begins, or if you decide you need to keep your child at home this summer, we’ve got your back.
If you need to switch to another camp session or cancel your registration, call our office at (804) 779-2811 and we'll help you find another session that your camper might be able to attend. If we can't find another session that works for you, you'll get a full refund.
If you need to cancel your registration, it's important that you contact us before the start date of your camp session. When your child fails to show up for a camp session he or she is scheduled for without letting us know ahead of time, the other campers in your child's group and the activities that may have been planned for them can be affected as well. Please help us out by contacting us ahead of time if your child isn't going to show up for camp. And thanks for being considerate of the other campers!
Refunds for campers who fail to show up on the start date of a camp session without letting us know ahead of time are considered only on a case-by-case basis.
Similarly, refunds for early departure from a camp session due to illness, a camper violation of a policy (for example, possession of tobacco while at camp) or for reasons of personal choice (for example, homesickness) are considered on a case-by-case basis.