Refund Policy
Heartland Conference Retreat Center Refund Policy
Deposits will be non-refundable. Event charges will be refundable to the original form of payment following the fee schedule below.
Your non-refundable deposit (20% of the Total Projected Cost) will apply to the total balance due for your event.
If a change to or cancellation of your event does become necessary, notice must be sent to Heartland Conference Retreat Center in writing by the Guest Group contact or the contract signatory. The written notification of the change or cancellation must be accompanied by the fee as indicated below:
- If the event is cancelled for any reason after the contract is signed, the Guest Group agrees to forfeit the deposit as a cancellation fee.
- If the event is changed or cancelled for any reason within 6 months-91 days of the event, the Guest Group agrees to pay 35% of the total value of the contract or the difference due to the change (if the change results in a dollar amount less than the guaranteed minimum.
- If the event is changed or cancelled for any reason within 90-31 days of the event, the Guest Group agrees to pay 50% of the total value of the contract or the difference due to the change (if the change results in a dollar amount less than the guaranteed minimum).
- If the event is changed or cancelled within 30 days of the event date, the Guest Group agrees to pay 100% of the total value of the contract or the difference due to the change (if the change results in a dollar amount less than the guaranteed minimum).
We understand that, in the event of significant, but unforeseen, economic factors affecting the profitability of our event, Heartland Conference Retreat Center reserves the right to make adjustments to contracted rates in consult with us.
Any donations above and beyond event charges or fees will be non-refundable.