Refund Policy
9. Your rights to end the contract
9.1 You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:
(a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;
(b) If you have just changed your mind about the Camp , see clause 9.3. You may be able to get a refund if you are within the cooling-off period (within 14 days of making the deposit payment, but this may be subject to deductions;
(c) In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.4.
9.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for the Camp (so long as the Camp has not already been provided to the Camper). The reasons are:
(a) we have told you about an error in the price of the Camp and you do not wish to proceed;
(b) we have suspended or ceased the Camp; or
(c) you have a legal right to end the contract because of something we have done wrong.
9.3 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for camp services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and, assuming that you end the contract before 1 June in the year of the Camp the subject of your Camper Application, we will refund any sums paid by you for a Camp not provided but we may deduct from that refund the advance payment Deposit as compensation for the net costs we will incur as a result of your ending the contract. If you end the contract after 1 June in the year of the Camp the subject of your Camper Application no refund shall be made.
9.4 Ending the contract due to medical reasons affecting the Camper. If you end the contract before it is completed due to medical reasons affecting the Camper we may offer a refund of £250 per week (if the deposit and final payment have been made in full) subject to you providing us with a letter (in a form reasonably acceptable to us) from a doctor confirming that the Camper is not fit to attend the Camp.