Frequently Asked Questions

Activities

Q:Are there any limitations on what we are allowed to do while on site at Camp Kadohadacho (K)?
A:Yes. There will be no camp staff on duty and so your group is not permitted to participate in waterfront activities such as, but not limited to, swimming, canoeing, kayaking, etc. In addition, you may not bring supplies for archery, hunting or fishing.

Q:Can I add additional people to activities once we are at camp?
A:If the activity is able to accommodate additional individuals at that time, then your group will be charged for the individuals that were added. As noted above, the money paid for activities is non-refundable and non-transferable. Please note: if the person who made the reservation in Ultracamp is not present on camp absolutely no changes or additions can be made for the camping weekend.

Q:Can I volunteer to facilitate activities for my group while at camp; such as archery, swimming, ropes course, etc.?
A:No. GSNETX employs certified activity instructors for all activities at camp. If you are interested in becoming an activity instructor for GSNETX, please contact humanresources@gsnetx.org regarding possible employment opportunities.

Q:If a participant is wearing a cast, boot, etc. what are their options for their activities?
A:Participants must have a medical release from a doctor stating activities they are permitted to participate in as well as any limitations. Please note: for any activity camp staff reserves the right to decline participant participation in regards to safety.



Q:If we miss our activity time can we show up at a different time?
A:No. It is important that all groups show up at the time assigned by GSNETX camp staff. If individuals from your group do not show up at the assigned activity time, then your group will not receive a refund for those activity spots and all money paid for those spaces is non-refundable and non-transferable. Please note that your group may not be accommodated if you arrive late to an activity or you may receive a modified experience to fit within the time your group has remaining at that activity and you will not receive a refund in this situation.

Q:What happens if bad weather causes an activity to be cancelled or rescheduled while we are at camp?
A:Any weather-related activity cancellation by camp staff of scheduled camp activities will be automatically refunded back to the card in the reservation’s account.

If activities can be mutually rescheduled for a later time that weekend, you MUST show up on time for your rescheduled activity as we will not refund for any ‘missed’ activity time.

Q:When is swimming offered?
A:Water temperatures are difficult to predict ahead of time since they are greatly influenced by weather. Typically swimming is offered in September and May.

Cancellations, Transfers, and Refunds

Q:Can I cancel my troop or service unit camp reservation?
A:If the start date of your campout is more than 30 days away, then you may cancel your reservation online. Please note that the 25% deposit is non-refundable.

After you cancel your reservation online, you must contact customercare@gsnetx.org to request a refund of any amount paid in excess of the non-refundable 25% deposit. Amounts paid in excess of 25% of your bill will be refunded within 6 weeks of the time the refund request is received by GSNETX. If a refund is not requested to GSNETX, then the refundable balance will be available in the Ultracamp account to be applied towards a different GSNETX campout that is completed by September 30 of the current year.

Refunds will not be processed for cancellations made within 30 days of the start of the campout.

Q:Can I cancel or transfer my entire reservation and receive a full refund if someone in my group is ill or injured and cannot attend?
A:If an individual that is scheduled to attend your campout is ill or injured and cannot attend, then you may request a refund for their portion of the housing and activity fees that have been paid. This request must be submitted in writing to customercare@gsnetx.org prior to the start date of the campout and must be accompanied by a medical note documenting the illness/injury.

Refunds will be processed within 6 weeks of GSNETX receiving all requested documentation.

Q:Can I move/ transfer my troop or service unit camp reservation?
A:Reservations in Ultracamp cannot be moved or transferred to another date. However, if the start date of your campout is more than 30 days away you may cancel your reservation online and make a new reservation.

Please note that the 25% deposit is non-refundable, but can be move to the new reservation if the new camping date is before the final camping weekend in May of the current membership year.

Refunds will not be processed for cancellations made due to a request to move or transfer a weekend reservation within 30 days of the start of the originally booked campout.


Q:Can I receive a refund if my account shows a credit due to reservation modifications that I have made?
A:If the start date of your campout is more than 30 days away, then you may modify your reservation online and receive a refund of the credit amount paid. Please note that the 25% deposit is non-refundable.

After you modify your reservation online, you must contact customercare@gsnetx.org to request a refund of any amount paid in excess of the non-refundable 25% deposit. Amounts paid in excess of 25% of your bill will be refunded within 6 weeks of the time the refund request is received by GSNETX. If a refund is not requested to GSNETX, then the refundable balance will be available in the Ultracamp account to be applied towards a different GSNETX campout that is completed by the final camping weekend in May of the current membership year.

Refunds will not be processed for modifications made within 30 days of the start of the campout.

Q:If I cancel my reservation, can I choose someone else to have their reservation moved to the building(s) I had reserved?
A:No. All reservations are non-transferable.

Q:Will a refund be given if someone is deemed ineligible to participate in an option, activity, or event because they do not meet participation criteria?
A:No. A refund will not be provided if someone signs up for an option, activity, or event that they are ineligible to participate in due to participation criteria. Examples of this include, but are not limited to: someone signing up for an activity that is designed for a certain program grade or age levels that they are not in, the participant not being a registered Girl Scout, etc.

Q:Will we receive a refund if we have to cancel because someone in the group may have been exposed to COVID-19, is experiencing COVID-19 symptoms, or is awaiting COVID-19 test results?
A:Yes. GSNETX will provide a refund if you need to cancel for an above reason related to COVID-19.

Deposit

Q:How much is the deposit and when is it due?
A:A deposit of 25% is due at the time the reservation is made. The remaining balance is due 2 weeks prior to your camp out.

Family Camping - Camp Bette Perot, Camp Gambill, Camp Rocky Point & Camp Kadohadacho

Q:Are meals included in the price?
A:No. All families are responsible for bringing their own food, however meal service may be an option for an additional fee depending upon availability.

A unit shelter with oven, stove, and refrigerator is provided in each unit at camp.

Q:Do I need to list every member of my family in my reservation?
A:Yes. You are required to include every member of your family who will be at Family Camp in the reservation.

Q:Do we get to choose our activity times?
A:No. You will purchase activity spaces for the number of participants that wish to participate in the specific activity. You will receive your activity schedule approximately 1 week prior to your camp out. If your activity has a choice in the description a camp staff member will reach out to you so we are able to provide the best experience possible for your specific activity.


Q:Do we have to be troop camp trained in order to attend a Family Camp weekend at Camp Bette Perot, Camp Gambill, or Camp Rocky Point?
A:No. You may attend without being troop camp trained. If you wish to have a campfire for any reason and are not troop camp trained, you will be required to learn proper camp procedures from a member of camp staff prior to your first fire and agree to follow all of the procedures. Camp staff will work with you to set up the time and location of the training after you arrive at camp.

Q:How do I make a reservation for family camping at Camp Bette Perot, Camp Gambill, Camp Rocky Point, or Camp Kadohadacho (K)?
A:Family camping options may be limited. Please click on the "Reservations" tab and then "New Reservation" to make a reservation for family camping. Any family camping options available will be listed under "Family Camp". Once you select your date choice, you will then you choose your housing choice by entering a "1" next to the cabin/tent of your choice. You will then scroll down to "Council hosted events" and enter your number of family participants.

Q:When is payment due?
A:A 25% deposit is due at the time the reservation is made with the balance due 2 weeks prior to your camp out.

Financial Aid

Q:What is the deadline for financial aid requests?
A:Please note that all financial aid online requests must be completed by the person whose name the camp reservation is under. They must be submitted no later than 7 days before a camp date reservation’s deadline to pay final balance (30 days out from the campout date). We are unable to grant financial aid for a campout after the campout date has passed. All financial aid granted will be applied to the camp fees and is non-transferrable.

General

Q:Are girls permitted to attend weekend camp without supervision?
A:No. Girls are not permitted to attend weekend camping without appropriate adult supervision. Please see Safety Activity Check Points.

Q:Can I reserve a facility that I do not see listed?
A:No. If you do not see a facility listed it is not currently available. For additional questions please email camp@gsnetx.org to inquire.

Q:Can we bring an animal to camp with us?
A:We do not allow participants or visitors to have pets or emotional support animals on our camp properties. However, we do permit service animals. “Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities….Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA… In addition to the provisions about service dogs, the Department’s ADA regulations have a separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities.” (https://www.ada.gov/service_animals_2010.htm)

Q:Do we have to self-check for COVID-19 symptoms prior to arriving at camp?
A:Yes. Everyone who will be at camp must self- check for symptoms prior to arrival on camp.

Q:Do we need to bring sunscreen and bugspray?
A:Yes. Please be sure to bring sunscreen and bugspray with you and reapply frequently while at camp.

Q:How do I create an account?
A:On the main page, please click on the link that says "create an account". This will walk you through the process to create your account.

Q:How do I reset my password?
A:Please click on the link that says, " Forgot my log in information". You will then select the option of "I need to reset my password" and select if you wish Ultracamp to contact you via email or text message.


Q:How long do I have to modify my reservation?
A:You can modify your reservation up to 2 weeks prior to your camping date. Please note that the 25% deposit is non-refundable.

Q:How should medications be stored while we are at camp?
A:In compliance with ACA standards, all medications are required "to be stored under lock except when in the controlled possession of the person responsible for administering them." This applies to both prescription, over the counter, and herbal items.

As a reminder, Safety Activity Checkpoints state that, "Girl Scout councils require an annual health history form to be completed and signed by one parent/guardian for every Girl Scout and filed with the troop leader. The form should reflect any significant medical condition, health issue, or allergy and be updated each year. The form can also reflect any over-the-counter medication that a girl is not permitted to take, if there are any. If parents send medication on trips or activities, it should be in an original labeled container, controlled and administered by one designated adult. "

In addition, the GSNETX Volunteer Policies and Procedures states, "Medication must be in the original container, prescribed for the person who is to receive the medication, and cannot be expired. A volunteer must have written permission from the parent/guardian to dispense the medication to a Girl Scout or individual under the age of 18 who is participating at a Girl Scout event or activity."


Q:I'm having trouble logging in. Who do I contact?
A:If you have previously created an account and are having difficulty logging in, please click on the link that says "forgot login information". This will allow you to either retrieve your username or reset your password. You will have a choice for UltraCamp to contact you by either email or text message.


Q:Is the gear provided for us if we want to camp at Camp Kadohadacho?
A:No. You are responsible for providing all of your camping equipment if you request to reserve a space at Camp K.

Q:Is this different from MY GS account?
A:Yes, Ultracamp is a different system.

Q:May I bring an infant, toddler, or other non-registered Girl Scout on a weekend camping trip such as day use, troop or service unit camping?
A:No. We do not permit infants, toddlers, or non-registered Girl Scouts to attend weekend camping opportunities such as day use, troop and service unit camping.

Occasionally, GSNETX may host a council-sponsored family camp event which welcomes participants who are not registered members. Please note this exception is only made for official GSNETX council hosted events that are listed as open to all ages including non-registered Girl Scouts.

Q:What are the requirements for adult attendees?
A:All adults attending the campout must be currently registered members who have successfully completed the background screening requirements to volunteer with GSNETX.

Q:What is the Camp Kadohadacho Experience?
A:The Camp K experience is for primitive camping. You may also enjoy stargazing and discovering the local flora and fauna as you explore the trails at Camp K on your own. Please email camp@gsnetx.org if you need ideas on other possible activities you can do on your own while at Camp K.

Q:When should I reserve activities for my camping reservation?
A:We recommend that you reserve your activity space as soon as you know that you want to participate in that activity. Activity spaces are limited and the system updates as reservations are made. As a result, if you do not reserve the activity when you see it is available, there is a possibility that someone else may reserve that space before you. However, if you do not see an activity available that you would like to participate in, please email camp@gsnetx.org to inquire.

Q:Will our group have exclusive access to the camp property?
A:As a part of our commitment to provide 21st century programming to our girls, GSNETX is striving to provide outdoor leadership experience opportunities to as many girls as possible. As a result, we have greatly expanded the number of programs that we offer at our camps and we have multiple activities taking place at our properties each weekend. Although a group may choose to reserve all sleeping spaces and designated day use spaces for the general camping weekend, there often will be other groups on camp participating in other programming opportunities.

Q:Will we have cell phone service at Camp Bette Perot, Camp Rocky Point, Camp Gambill, or Camp Kadohadacho (K)?
A:Possibly. Cell phone service varies greatly depending on location, weather, and if you are trying to send a text or make a phone call. Please plan on being unplugged from technology, including cell phones, while you are at camp.

Q:Will we have internet access at Camp Bette Perot, Camp Rocky Point, Camp Gambill, or Camp Kadohadacho (K)?
A:No. We do not provide internet access to those spending the weekend at camp. We encourage you to unplug from technology and enjoy the outdoors!

Q:Will we receive additional information from camp regarding our reservation at Camp Bette Perot, Camp Gambill, Camp K, or Camp Rocky Point?
A:Yes, 5-7 days prior to the start date of your campout at Camp Bette Perot, Camp Gambill, Camp K, or Camp Rocky Point you will receive an email from the Camp Program Coordinator for that camp that provides additional details about your campout including the gate code that you will use to enter the camp property for that weekend. This information is sent to the person who made the reservation. Please note that it is important that the person in charge of the campout who needs to receive this or any other communication camp staff sends is the person who makes the Ultracamp reservation.

Q:Will we see any wildlife while at Camp Bette Perot, Camp Rocky Point, Camp Gambill, or Camp Kadohadacho (K)?
A:Possibly. There is a strong possibility you will see a variety of wildlife while at camp which may include spiders, snakes, insects, birds, armadillos, raccoons, and deer just to name a few. Please do not panic if you see any of our camp wildlife. Although you should not approach the wildlife, you may take a photo with your camera from a safe distance. Situations may vary greatly, but the general recommendation when you see wildlife is to pause and then back away slowly. Remember, we are in their natural environment.

Housing

Q:Can adult males and females share a cabin, lodge, or tent at Camp Bette Perot, Camp Gambill, or Camp Rocky Point?
A:No. Camp Bette Perot, Camp Gambill, and Camp Rocky Point have separate housing for males and females. Males must stay in the designated male housing space unless participating in an official GSNETX family camp event or a troop or service unit sponsored family camp event that has been pre-arranged with GSNETX where all bed spaces in a unit have been purchased and each family has their own cabin or tent with males staying only in the cabin/ tent with their family members.

Q:If adult spaces are not available in a unit, can we select one unit for girls to stay in and a different unit for adults?
A:No. The correct ratio of adult to girls for your troop/ service unit must be maintained at all times. As a result, girls are not permitted to stay in a different unit than the adults that are responsible for supervising them. If you have any questions or need any help reserving bed spaces for girls and/or adults please email camp@gsnetx.org.

Q:If male housing spaces are not available, can I assign males to sleep in another space that my troop/ service unit has reserved?
A:No. Males must reserve and sleep in designated male housing spaces only.

Q:Is male housing available at camp?
A:Yes, there are dedicated male housing spaces at each camp location. If male housing is not listed for a particular weekend, then all of the male housing spaces have already been reserved. Please Note: male housing space is limited.

Q:May we put adults in the same cabin/ tent as girls?
A:If your troop/ service unit reserves all bed spaces in that housing facility (cabin/ tent/ or lodge), then you may have female adults and girls share the space as long as all GSNETX policies and procedures are followed. This includes having a minimum of 2 unrelated female adults in the cabin. If only part of the beds are available to purchase in that housing facility, then you may not place adults in the cabin with girls from another group.

Q:What is a unit?
A:A unit is typically comprised of a group of cabins or platform tents, a latrine (building that houses showers, sinks, and toilets), and a unit shelter building that has a kitchen and activity space. Fire circles for outdoor cooking are also located in each unit.

The Laird West unit at Camp Bette Perot is a lodge building that has the sleeping space, latrine, and kitchen in one building.

Q:Will I share Laird West Lodge with other people?
A:Laird West Lodge sleeps 10 people per wing and 6 females in the adult sleeping area. If you do not purchase all 10 bed spaces in a wing, then you will likely be sharing the wing with others. If you do not purchase all 26 bed spaces in the lodge, then you will likely be sharing the building with others.

Q:Will my troop be sharing our tent with other people?
A:Each tent sleeps 4 people. If you do not purchase all 4 bed spaces, then you will likely be sharing the tent with others.

Q:Will we be sharing our cabin with other people?
A:The cabins in Horseshoe Hollow, Horseshow Arch, and Horseshoe Bend at Camp Bette Perot and the cabins in Frog at Camp Gambill each sleep 8 people. If you do not purchase all 8 bed spaces in those cabins, then you will likely be sharing the cabin with others.

The cabins in Sleepy at Camp Gambill sleep 6 people. If you do not purchase all 6 bed spaces, you will likely be sharing the cabin with others.

Payment

Q:May I pay using a check?
A:No, payments in Ultracamp are made using a credit or debit card online.

Q:When are balances due?
A:Balances must be paid 2 weeks prior to the start date of your campout.

Troop Camping - Camp Bette Perot, Camp Gambill, Camp Rocky Point & Camp Kadohadacho

Q:Are meals included in the price?
A:No. No. All groups are responsible for bringing their own food, however meal service may be an option for an additional fee depending upon availability.

A unit shelter with oven, stove, and refrigerator is provided in each unit at camp.

Q:Are there any limitations on what we are allowed to do while on site at Camp Kadohadacho (K)?
A:Yes. There will be no camp staff on duty and so your group is not permitted to participate in waterfront activities such as, but not limited to, swimming, canoeing, kayaking, etc. In addition, you may not bring supplies for archery or hunting.

Q:Can my troop schedule a time to earn a horseback riding badge when we are camping?
A:Yes. Please reserve your preferred program grade level in Ultracamp. If you do not see your preferred PGL, please reach out to camp@gsnetx.org with your request.

Q:Can we bring an animal to camp with us?
A:We do not allow participants or visitors to have pets or emotional support animals on our camp properties. However, we do permit service animals. “Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities….Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA… In addition to the provisions about service dogs, the Department’s ADA regulations have a separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities.” (https://www.ada.gov/service_animals_2010.htm)

Q:Do I need to list every member of my troop/SU (adults and girls) who will be at camp in my reservation?
A:Yes. You are required to include every member of your troop/SU who will be at camp in the reservation.

Q:Do we get to choose our activity times?
A:No. You will purchase activity spaces for the number of participants that wish to participate in the specific activity. You will receive your activity schedule approximately 1 week prior to your camp out. If your activity has a choice in the description a camp staff member will reach out to you so we are able to provide the best experience possible for your specific activity.

Q:Do we have to self-check for COVID-19 symptoms prior to arriving at camp?
A:Yes. Everyone who will be at camp must self- check for symptoms prior to arrival on camp.

Q:Do we need to bring sunscreen and bugspray?
A:Yes. Please be sure to bring sunscreen and bugspray with you and reapply frequently while at camp.

Q:How do I make a reservation for troop camping at Camp Bette Perot, Camp Gambill, Camp Rocky Point, or Camp Kadohadacho (K)?
A:Please click on the "Reservations" tab then "New Reservation" and select "Individual Reservation" to make a reservation. You will then select the members of your troop that will be attending with you after you have chosen which weekend you will attend

Q:If I cancel my reservation, can I choose someone else to have their reservation moved to the building(s) I had reserved?
A:No. Reservations are non-transferable.

Q:If my troop has made a weekend reservation and paid full price for each participant, can some of my troop members choose to only show up for a day use or a limited time of the weekend?
A:Each group has a specific time they are scheduled to arrive on Friday and depart on Sunday. However, we understand that occasionally circumstances may arise that would prevent a girl from joining her Troop/SU for the entire weekend. Please reach out to camp@gsnetx.org if you have a special request for someone in your troop to arrive on Saturday and camp staff will let you know if there are any check-in spaces available.

Q:Is day use available for troops?
A:Yes. Day use is $2 per person at Camp Bette Perot, Camp Gambill, Camp Rocky Point, and Camp Kadohadacho (K).

Q:Is the gear provided for us if we want to camp at Camp Kadohadacho?
A:No. You are responsible for providing all of your camping equipment if you request to reserve a space at Camp K.

Q:May our troop/SU camp at Camp Kadohadacho (K) and then travel to Camp Rocky Point to participate in programming?
A:No. Troop/SU’s are only permitted to participate in programming at the camp they are registered to be at for the weekend.

Q:What is the Camp Kadohadacho Experience?
A:The Camp K experience is for primitive camping. You may also enjoy stargazing and discovering the local flora and fauna as you explore the trails at Camp K on your own. Please email camp@gsnetx.org if you need ideas on other possible activities you can do on your own while at Camp K.

Q:When is payment due?
A:A deposit of 25% is due at the time the reservation is made with the balance due 2 weeks prior to your camp out.

Q:Where can I find additional information related to GSNETX guidance for activities during COVID-19?
A:For additional information, please visit: https://www.gsnetx.org/safety

Q:Will we have cell phone service at Camp Bette Perot, Camp Rocky Point, Camp Gambill, or Camp Kadohadacho (K)?
A:Possibly. Cell phone service varies greatly depending on location, weather, and if you are trying to send a text or make a phone call. Please plan on being unplugged from technology, including cell phones, while you are at camp.

Q:Will we have internet access at Camp Bette Perot, Camp Rocky Point, Camp Gambill, or Camp Kadohadacho (K)?
A:No. We do not provide internet access to those spending the weekend at camp. We encourage you to take the time you are at camp to unplug from technology and enjoy the outdoors!

Q:Will we receive a refund if we have to cancel because someone in the group may have been exposed to COVID-19, is experiencing COVID-19 symptoms, or is awaiting COVID-19 test results?
A:Yes. GSNETX will provide a refund if you need to cancel for an above reason related to COVID-19.

Q:Will we see any wildlife while at Camp Bette Perot, Camp Rocky Point, Camp Gambill, or Camp Kadohadacho (K)?
A:Possibly. There is a strong possibility you will see a variety of wildlife while at camp which may include spiders, snakes, insects, birds, armadillos, raccoons, and deer just to name a few. Please do not panic if you see any of our camp wildlife. Although you should not approach the wildlife, you may take a photo with your camera from a safe distance. Situations may vary greatly, but the general recommendation when you see wildlife is to pause and then back away slowly. Remember, we are in their natural environment.