Frequently Asked Questions

My Account

Q:Creating an Account
A:On the login page choose new user and go through the required account information form. Remember your username and password for future logins.

Q:Resetting Your Password or Username
A:If you are locked out, on the login page, you can choose forget your login information to reset your username or password. You will need the email or cell phone number you used to create your account to submit that login reset request.

If you are logged in, you can go to My Account Overview and scroll to the bottom to see login information. From there you can update your username or password.

Q:Updating Contact Information
A:To update contact information, go to My Account, choose the individual you would like to update, and choose Edit Bio Information.

Q:Emergency Contacts & Pickup Authorization
A:To update emergency contacts or pickup authorizations, go to My Account and scroll to the Emergency Contact tab and the Pickup Authorization tab. Make needed edits or additions.


Q:Making a Registration
A:To make a registration, go to Registrations. You can go Make a New Registration or Explore Offerings. From there find the course you want to register for and complete the registration process. Use the Filter feature to narrow down your search.

Q:Viewing the Confirmation Email
A:To view the confirmation email, go to the Message Center. You can find all confirmation emails and program updates that have been sent to your account.

Q:Viewing Upcoming Registrations
A:To view upcoming registrations, click Registrations and scroll down. You can also view upcoming registrations per person by going to My Account and choosing the person you want to review for upcoming registration. Scroll to the Registrations tab.


Q:Making a Payment
A:If you payment is tied to a payment plan, you do not to make earlier payments. Your payments will charge on the scheduled payment date.

If you have an other outstanding balances, you would go to Make a Payment on your account and complete the required information to submit a payment.

Q:Upcoming Scheduled Payments
A:Upcoming scheduled payment can be found under My Account > Finances on the left hand side hamburger menu. Then go to the Scheduled Payments tab to see payment plan schedule. These payments will be taken out automatically with the credit card attached to this registration. You will not need to do anything else as these payments will run automatically. If you need to put in a different credit card, please go into your account before the scheduled payment and provide the updated credit card information. Do not submit early payments. If you do make an early payment, it will not change the upcoming payment amounts or lower your scheduled payments until the end of your payment plan during the last payment(s). This can result in two payments back to back.

Q:Updating Credit Card
A:To update your credit card on file, go to My Account > Finances > scroll to the bottom to Payment Options On File.


Q:Updating Program Forms
A:To update forms for registration, go to My Account and choose the individual who needs to update forms. Scroll the My Forms tab and choose the form you need to update. Note: Some forms are not editable after registration. Please contact our office for any urgent updates at

Q:Accessing Additional Documents
A:On the left hamburger menu, go to Document Center to access all forms and documents available to you.


Q:ACE Funding
A:We accept ACE funding. You will have the opportunity in the registration to choose to use your ACE funding before checkout.