UltraCamp |
| Q: | I forgot my login/password. |
| A: | To retrieve your login or reset your password, click here.
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| Q: | How do I check my camp registration? |
| A: | Log in to your UltraCamp account. Once you have signed in, the landing page will display the name of the primary account holder and account balance. As you scroll down, you’ll be able to check reservations and add people as contacts and/or authorized pickups.
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| Q: | Does ACE offer scholarships for summer camp? |
| A: | ACE offers need-based scholarships covering 50% of camp tuition. Please click here for more information. While awaiting a scholarship award, register and pay the deposit in order to hold your reservation. ACE staff will apply the scholarship award discount to your camp reservation in UltraCamp within 5 business days of the award.
Each child in a family must apply for a scholarship. A scholarship award for a single child may be applied to multiple camp reservations for that child.
***Scholarship award winners are not eligible to stack other discounts with their scholarship.
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| Q: | Does ACE offer discounts for summer camps? |
| A: | Promotional discount codes are obtained onsite at certain community events. If you have received a discount code, you may enter it at checkout on UltraCamp.
Campers who are Florida Air Museum members are eligible to receive a 15% discount on summer camp. To request this discount, email educate@flysnf.org with the child’s name and membership number. Then register and pay the deposit in order to hold your reservation. Upon verification of membership, ACE staff will apply the discount to your camp reservation in UltraCamp within 5 business days of the award.
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| Q: | May I use more than one discount? |
| A: | Discounts are not eligible to be stacked with other discounts on a single camp reservation. In the event of a conflict between eligibility for multiple discounts and/or scholarships, only one discount will be applied to the reservation. The discount applied will be that with the greatest percentage reduction in price.
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| Q: | Is it possible to sponsor a camper? |
| A: | Yes! There are two methods.
For an anonymous sponsorship, click here to make a donation to our summer camp scholarship program.
If you or your organization would like to sponsor a particular camper, you will need to create an organization account on UltraCamp. In order to set up your custom sponsorship, you must email educate@flysnf.org or call the Camp Director 863-904-6821.
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| Q: | How do I add an authorized adult to pick up my child? |
| A: | Sign in to your UltraCamp account. Scroll down to the field labeled “Pickup Authorization”. Click the plus sign on the right. Click edit to add users.
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| Q: | Are the documents asked for necessary? |
| A: | Yes, all the forms in the Document Center such as waivers, permission slips, health information, etc. are necessary to build a safe environment for your camper.
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| Q: | My child is younger/older than the age listed for the camp on the website s/he wants to attend. Can I still register him/her? |
| A: | If your child’s birth date is one month before or after the required age, you will be able to register him/her for a camp.
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| Q: | May I switch my child from one session to another? |
| A: | We understand that plans change. If you have made a reservation and wish to switch to another session for which the child is eligible, please email educate@flysnf.org with your inquiry.
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| Q: | I would like all my children to attend the same week of camp but their ages don’t match the available camps. What can I do? |
| A: | We put a lot of thought and planning into creating our camp schedule. Unfortunately, we cannot accommodate every family’s unique situation.
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| Q: | My child is on a waitlist. How does that work? |
| A: | Each camp holds 20 seats. After 20 reservations, UltraCamp will begin a waitlist. Once a cancellation occurs, UltraCamp will send an email to the first person on the waitlist. That person has 3 days to accept and make a deposit. If they decline or there is no response, the waitlist moves on to the next person.
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| Q: | May I place them on multiple waitlists? |
| A: | Yes, you may, and it is recommended.
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| Q: | How do I know my place on the waitlist? |
| A: | UltraCamp does not display waitlist information publicly. If you’d like to know your spot on the waitlist, please email educate@flysnf.organd they will be happy to tell you.
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ACE Summer Camp Administration |
| Q: | Where is summer camp held? |
| A: | Camp classrooms are located on the Expo campus. The main building is the Florida Air Museum. The address is 4075 James C Ray Dr in Lakeland, FL 33811.
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| Q: | What is the phone number? |
| A: | For general information and account assistance, please dial the Office Phone at (863) 904-4063.
For questions regarding scholarships, cancellations, specific concerns and curriculum, please contact the Camp Director at (863) 904-6821
For urgent communication about sickness, pick-ups, etc. during camp week, and for after hours, please call the Education Cell Phone at (863) 608-0555.
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| Q: | Where do I drop off or pick up my child? |
| A: | Before camp begins, you will receive a map and directions to the Florida Air Museum. The drop-off and pick-up location is a car rider line which loops around the parking lot.
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| Q: | Does ACE offer refunds? |
| A: | All requests for refunds must be submitted in writing to the Aerospace Center for Excellence and emailed to educate@flysnf.org. A full refund, minus non-refundable deposits and fees, will be granted provided written notification is received 30 days in advance of the first day of your reservation. No credit will be issued for missed days. A full refund will be given for verifiable medical emergencies (e.g., doctor’s note) prior to the start of your reservation.
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| Q: | I am unable to pick up my child. What do I do? |
| A: | Emergencies happen, and it is important to be prepared. We recommend adding trusted adults to your authorized pick-up list on your UltraCamp account just in case.
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| Q: | I have an emergency. How do I let staff know? |
| A: | Please call or text the details of your emergency to the Education cell phone (863) 608-0555. If you need to pick up your child in the middle of the camp day, a staff member will bring your child to the front desk of the Florida Air Museum to await your arrival.
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| Q: | Can I share my car rider sign with someone else in case they need to pick my child up? |
| A: | Staff check ID to be sure a child is leaving with an authorized adult. A car rider sign does not serve as authorization. If you need to add an authorized user, please update your UltraCamp account, or call the Education team at (863) 904-4063.
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| Q: | My child will drive to camp. Where should they park? |
| A: | Teens driving to camp may park at the Florida Air Museum parking lot. They need to check in with a staff member upon arrival and dismissal.
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| Q: | My child has special needs. How do I let staff know? |
| A: | When you make a camp reservation, UltraCamp will prompt you to fill out a health form where you should list any special needs your child has. The instructors and counselors will ensure accommodations are set up before camp starts. If you have further concerns, please mention it in person at drop-off or email educate@flysnf.org
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| Q: | Is this a sleep away camp? |
| A: | No, camp hours are 9:00-4:00 Monday-Thursday and 9:00-12:15 on Friday.
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| Q: | Where is there a place to stay in the area? |
| A: | The Expo campus has a campground! Click here for RV and tent camping reservations. Lakeland also has lots of hotels within 5 miles of ACE. Visit here for more information.
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Summer Camp Daily Events |
| Q: | What are the camp hours? |
| A: | Monday-Thursday 9:00am - 4:00pm.
Friday 9:00am - 12:15 pm.
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| Q: | What should my child wear? |
| A: | Have your child dress appropriately for the activity and the environment. Closed-toe shoes are required for safety. On field trip days we ask campers to wear the camp t-shirt. Sunscreen, hat, or sunglasses are also a good idea.
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| Q: | What should we bring to camp? |
| A: | Campers should bring their imaginations and a desire to learn! If the schedule shows they will be outdoors or on a field trip, sunscreen, a hat, and a water bottle are helpful.
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| Q: | How often do we wear the camp shirt? |
| A: | We ask that each camper wear their camp t-shirt on field trip days.
Otherwise, wear it as often as you like. There is an option on UltraCamp to purchase extra as well.
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| Q: | Can I buy extra t-shirts? |
| A: | Yes! During the registration process, you will have an opportunity to add extra shirts. These cost $12.00.
It's possible we may have extra shirts once the week has started, as we usually order a few extra, but it depends on the size available.
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| Q: | Should we bring an extra change of clothes? |
| A: | It’s not necessary to carry extra clothing. If you think your child might need a set for health and comfort reasons, by all means do so and we will keep it in the classroom if needed.
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