Frequently Asked Questions

Activities

Q:Can I volunteer to be the range master for my group at camp?
A:No. GSNETX employs certified archery instructors for all archery activities at Camp Bette Perot, Camp Gambill, and Camp Rocky Point. If you are interested in teaching archery for GSNETX, please contact humanresources@gsnetx.org regarding possible employment opportunities.

Q:Can I volunteer to lead kayaking or canoeing activities at camp?
A:No. GSNETX employs certified small craft safety indviduals for all kayaking and canoeing activities at Camp Gambill, and Camp Rocky Point. If you are interested in leading kayaking and canoeing activities for GSNETX, please contact humanresources@gsnetx.org regarding possible employment opportunities.

Q:Can I volunteer to lifeguard for a troop at camp?
A:No. GSNETX employs certified lifeguards for all swimming activities at Camp Bette Perot, Camp Gambill, and Camp Rocky Point. If you are interested in lifeguarding for GSNETX, please contact humanresources@gsnetx.org regarding possible employment opportunities.

Q:Why is it posisble to register for multiple activities at the same time?
A:We realize that troops vary greatly in size and program grade level. As a result, you may register for multiple activities at the same time. For example, if part of your girls want to swim and others want to participate in archery, you can register the girls for the activity they want as long as you have enough adults to maintain safety activity checkpoint ratios with them at each activity location.

Q:Will swimming be offered in May?
A:Water temperatures for May are difficult to predict ahead of time since they are greatly influenced by spring weather. As a result, swimming options are not currently available for purchase in Ultracamp. If the camp you have reservations at offers swimming on a particuar weekend, all individuals who made a reservation for that weekend will be contacted by GSNETX with instructions on how they can reserve swimming. The cost of swimming is $5 per person.

Cancellations, Transfers, and Refunds

Q:Can I cancel my troop or service unit camp reservation?
A:If the start date of your campout is 31-90 days away, then you may cancel your reservation online. Please note that the 25% deposit is non-refundable.

After you cancel your reservation online, you must contact customercare@gsnetx.org to request a refund of any amount paid in excess of the non-refundable 25% deposit. Amounts paid in excess of 25% of your bill will be refunded within 6 weeks of the time the refund request is received by GSNETX. If a refund is not requested to GSNETX, then the refundable balance will be available in the Ultracamp account to be applied towards a different GSNETX campout that is completed by September 30 of the current year.

Refunds will not be processed for cancellations made within 30 days of the start of the campout.

Q:Can I cancel or transfer my entire reservation and receive a full refund if someone in my group is ill or injured and cannot attend?
A:If an individual that is scheduled to attend your campout is ill or injured and cannot attend, then you may request a refund for their portion of the housing and activity fees that have been paid. This request must be submitted in writing prior to the start date of the campout and must be accompanied by a medical note documenting the illness/injury.

Refunds will be processed within 6 weeks of GSNETX receiving all requested documentation.

Q:Can I move/ transfer my troop or service unit camp reservation?
A:Reservations in Ultracamp cannot be moved or transferred to another date. However, if the start date of your campout is 31-90 days away, then you may cancel your reservation online and make a new reservation.

Please note that the 25% deposit is non-refundable, but will move to the new reservation if the camping dates for the new reservation are within 90 days of the cancellation.

Refunds will not be processed for cancellations made due to a request to move or transfer a weekend reservation within 30 days of the start of the originally booked campout.


Q:Can I receive a refund if my account shows a credit due to reservation modifications that I have made?
A:If the start date of your campout is 31-90 days away, then you may modify your reservation online and receive a refund of the credit amount paid. Please note that the 25% deposit is non-refundable.

After you modify your reservation online, you must contact customercare@gsnetx.org to request a refund of any amount paid in excess of the non-refundable 25% deposit. Amounts paid in excess of 25% of your bill will be refunded within 6 weeks of the time the refund request is received by GSNETX. If a refund is not requested to GSNETX, then the refundable balance will be available in the Ultracamp account to be applied towards a different GSNETX campout that is completed by September 30 of the current year.

Refunds will not be processed for modifications made within 30 days of the start of the campout.

Q:Will a refund be given if someone is deemed ineligible to participate in an option, activity, or event because they do not meet participation criteria?
A:No. A refund will not be provided if someone signs up for an option, activity, or event that they are ineligible to participate in due to participation criteria. Examples of this include, but are not limited to: someone signing up for an activity that is designed for a certain program grade or age levels that they are not in, the participant not being a registered Girl Scout, etc.

Deposit

Q:How much is the deposit and when is it due?
A:The deposit is 25% of the total balance. This amount must be paid at the time the reservation is made.

General

Q:Are girls permitted to attend weekend camp without supervision?
A:No. Girls are not permitted to attend weekend camping without appropriate adult supervision.

Q:Can I modify my reservation 31-90 days prior to my campout?
A:If the start date of your campout is 31-90 days away, then you may modify your reservation online. Please note that the 25% deposit is non-refundable.

Q:Can I modify my Ultracamp reservation within 30 days of my campout?
A:Your original reservation cannot be modified within 30 days of the campout since that is after the payment in full and form due date occurs. However, you can have another adult from your troop/ service unit create a new reservation for that weekend adding any activities/ options that are still showing as available.

Q:Can I reserve a facility that I do not see listed?
A:No. If a facility is not listed, then it is not available for rental that weekend.

Q:Do parents have to be registered members to attend family events such as: He and Me, She and Me, and Family camp?
A:"Adults who are taking responsibility for girls not in their family must register and complete a volunteer application process and background check to become a Girl Scout volunteer. Adults participating in an event as a parent with their own daughter (such as Mom & Me or Dad & Me events), and not taking responsibility for girls that are not a part of their family are not required to complete this process. These adults, however, may register as an adult member if they wish to be covered by Girl Scout activity insurance for programs and activities." (GSNETX Volunteer Policies & Procedures, pg. 3)


Q:How do I create an account?
A:On the main page, please click on the link that says "create an account". This will walk you through the process to create your account.

Q:How do I reset my password?
A:Please click on the link that says, " Forgot my log in information". You will then select the option of "I need to reset my password" and select if you wish Ultracamp to contact you via email or text message.




Q:I'm having trouble logging in. Who do I contact?
A:If you have previously created an account and are having difficulty logging in, please click on the link that says "forgot login information". This will allow you to either retrieve your username or reset your password. You will have a choice for UltraCamp to contact you by either email or text message.


Q:Is this different from MY GS account?
A:Yes, Ultracamp is a different system.

Q:May I bring an infant, toddler, or non-registered Girl Scout to a day use or limited time frame program/event at camp?
A:No. We do not permit infants, toddlers, or non-registered Girl Scouts to attend day use or limited time frame programs/events at camp.

Occasionally, GSNETX may host a council-sponsored family camp event which welcomes participants of all ages. Please note this exception is only made for official GSNETX council hosted events that are listed as open to all ages including non-registered Girl Scouts.

Q:May I bring an infant, toddler, or other non-registered Girl Scout on a weekend camping trip such as troop or service unit camping?
A:No. We do not permit infants, toddlers, or non-registered Girl Scouts to attend weekend camping opportunities such as troop and service unit camping.

Occasionally, GSNETX may host a council-sponsored family camp event which welcomes participants of all ages. Please note this exception is only made for official GSNETX council hosted events that are listed as open to all ages including non-registered Girl Scouts.

Q:What are the requirements for adult attendees?
A:All adults attending the campout must be currently registered members who have successfully completed the background screening requirements to volunteer with GSNETX.

Q:When should I reserve activities for my camping reservation?
A:We recommend that you reserve your activity space as soon as you know that you want to participate in that activity. Activity spaces are limited and the system updates as reservations are made. As a result, if you do not reserve the activity when you see it is available, there is a possibility that someone else may reserve that space before you.

Q:Will our group have exclusive access to the camp property?
A:As a part of our commitment to provide 21st century programming to our girls, GSNETX is striving to provide outdoor leadership experience opportunities to as many girls as possible. As a result, we have greatly expanded the number of programs that we offer at our camps and we have multiple activities taking place at our properties each weekend. Although a group may choose to reserve all sleeping spaces and designated day use spaces for the general camping weekend, there often will be other groups on camp participating in other programming opportunities.

Housing

Q:If adult spaces are not available in a unit, can we select one unit for girls to stay in and a different unit for adults?
A:No. The correct ratio of adult to girls for your troop/ service unit must be maintained at all times. As a result, girls are not permitted to stay in a different unit than the adults that are responsible for supervising them.

Q:If male housing spaces are not available, can I assign males to sleep in another space that my troop/ service unit has reserved?
A:No. Males must reserve and sleep in designated male housing spaces only.

Q:Is male housing available at camp?
A:Yes, there are dedicated male housing spaces at each camp location. If male housing is not listed for a particular weekend, then all of the male housing spaces have already been reserved.

Q:May we put adults in the same cabin/ tent as girls?
A:If your troop/ service unit reserves all bed spaces in that housing facility (cabin/ tent/ or lodge), then you may have female adults and girls share the space as long as all GSNETX policies and procedures are followed. This includes having a minimum of 2 unrelated female adults in the cabin. If only part of the beds are available to purchase in that housing facility, then you may not place adults in the cabin with girls from another group. Please refer to the below FAQ regarding the number of bed spaces in the facilities.

Q:What is a unit?
A:A unit is typically comprised of a group of cabins or platform tents, a latrine (building that houses showers, sinks, and toilets), and a unit shelter building that has a kitchen and activity space. Fire circles for outdoor cooking are also located in each unit.

The Laird West unit at Camp Bette Perot is a lodge building that has the sleeping space, latrine, and kitchen in one building.

The Sleepy unit at Camp Gambill has cabins and a latrine, but does not have a unit shelter.

Q:Will I share Laird West Lodge with other people?
A:Laird West Lodge sleeps 10 people per wing and 6 females in the adult sleeping area. If you do not purchase all 10 bed spaces in a wing, then you will likely be sharing the wing with others. If you do not purchase all 26 bed spaces in the lodge, then you will likely be sharing the building with others.

Q:Will my troop be sharing our tent with other people?
A:Each tent sleeps 4 people. If you do not purchase all 4 bed spaces, then you will likely be sharing the tent with others.

Q:Will we be sharing our cabin with other people?
A:The cabins in Horseshoe Hollow, Horseshow Arch, and Horseshoe Bend at Camp Bette Perot and the cabins in Frog at Camp Gambill each sleep 8 people. If you do not purchase all 8 bed spaces in those cabins, then you will likely be sharing the cabin with others.

The cabins in Sleepy at Camp Gambill sleep 6 people. If you do not purchase all 6 bed spaces, you will likely be sharing the cabin with others.

Payment

Q:May I pay using a check?
A:No, payments in Ultracamp are made using a credit or debit card online.

Q:When are balances due?
A:Balances must be paid 30 days prior to the start date of your campout.

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